Privacy Policy

Last updated: August 31, 2025

This Privacy Policy explains how TrackMyLabs (“we”, “us”) collects, uses, discloses, and safeguards your information when you use our Service. TrackMyLabs is not a healthcare provider and does not provide medical advice.
Information We Collect
  • Account data: name, email, password hashes, and settings.
  • Health data you provide: lab results, biomarkers, notes, documents, and connected source data you choose to import.
  • Usage data: device info, logs, and analytics events (pages viewed, features used).
  • Support data: information you send to support or feedback channels.
Sources of Information

We collect information directly from you, from your connected third-party services (with your authorization), and automatically via cookies and similar technologies.

How We Use Information
  • Provide, maintain, and improve the Service.
  • Display trends, charts, and insights from your lab data.
  • Personalize features and content.
  • Detect, prevent, and address security or technical issues.
  • Communicate with you about updates, security notices, and support.
  • Comply with legal obligations.
How We Share Information
  • Vendors/Processors that help operate the Service (hosting, analytics, email). (TODO: link subprocessors list if published)
  • With your direction (e.g., exporting or sharing certain data).
  • For legal reasons (comply with law, protect rights, prevent harm).
  • Business transfers (merger, acquisition, reorganization).
Data Retention

We retain information only as long as necessary for the purposes outlined in this Policy, unless a longer period is required by law. You may request deletion of your account data at any time.

Security

We use administrative, technical, and physical safeguards designed to protect your information. No method is 100% secure. (TODO: briefly note key controls you actually use, e.g., encryption in transit/at rest.)

Your Rights & Choices
  • Access, correct, or delete your data within the app or by contacting us.
  • Export your data where available.
  • Object to or restrict certain processing, where applicable.
  • Withdraw consent where processing relies on consent.
  • Manage cookies in your browser settings. (TODO: link to cookie policy/banner if present)
Children’s Privacy

The Service is not directed to children under 13 (or as defined by local law), and we do not knowingly collect data from them.

International Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

Data Controller & Contact

Data Controller: TrackMyLabs, Inc. (TODO: legal entity) Address: 123 Example St, Suite 100, City, State, ZIP, Country (TODO) Email: privacy@trackmylabs.com

Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date at the top.

Questions about this policy? Email privacy@trackmylabs.com.